Smart Shipping Tips: Cold Packaging Offered Year Round
- Sep 8, 2025
As summer winds down, it’s important to remember that warm temperatures still pose a risk for chocolate, caramel & coating products in transit. That’s why we always highly recommend adding our Protective Cold Packaging to your orders year round!

Insulation & Ice Packs:
Our cold packaging add-on includes insulated panels & ice packs to help create a cooler environment during transit. While these added reinforcements helps provide the best chance for your order to arrive unmelted, it’s important to remember that cold packaging is not a guarantee* against melting. Once your package leaves our facility, it may be exposed to conditions beyond our control, such as high temperatures, carrier delays & extended transit times.
That’s why we offer cold packaging year round — to help protect sensitive products like chocolate, caramel & coatings from temperature swings in transit. If the ice packs arrive melted by the time your package arrives, rest assured knowing that they’ve already done their job by helping lower the internal temperature of your package during shipment!
*Please note: Stover & Company does not offer refunds or replacements for products that melt during shipping, with or without cold packaging. Please consider this carefully before placing your order.
How much do I need?
Our system automatically calculates the appropriate amount of cold packaging needed based on the total weight of chocolate & caramel products in your shopping cart, so there’s no guesswork required!
Plan ahead for Delivery Days:
Once your package leaves our facility, it may be exposed to extreme conditions we can’t control, including temperatures over 100°F in some shipping facilities. Please note, our cold packaging add-on is designed to handle temperatures between 80–90°F for up to 72 hours, but after that, the risk of melting increases significantly.
To help keep your order in the best condition possible:
- Select Express Shipping to reduce time in transit
- Be ready to bring your package inside immediately
- Store it in a cool, temperature controlled environment
- Avoid leaving it outside or in direct sunlight
What If My Chocolate Melts in Transit?
The good news — melted compounds & chocolate are still perfectly usable! Even if your chocolate arrives soft, misshapen or fully melted, it hasn’t gone bad. Most compound products are not perishable, so a little heat doesn’t spoil them, it simply changes their form. While your order may arrive soft, stuck together, or misshapen, it’s still completely safe to use & will perform just as intended once remelted.
If your chocolate does melt in transit, here’s what we always recommend:
PRO TIP: Check out our Youtube Channel for Instructional Videos!
We’re Here to Help:
Questions about your order? Looking for bulk chocolate solutions? Our team is always happy to assist! Contact us at info@stovercompany.com or 724.274.6314.
*Please note: Stover & Company does not offer refunds or replacements for products that melt during shipping, with or without cold packaging. Please consider this carefully before placing your order.







