Shipping


Shipment Deadline
Orders will ship within 2 business days of the purchase date unless otherwise stated.  All orders placed with Express Shipping before 1:00pm EST will ship the same business day. Any orders placed with Express Shipping after 1:00pm EST will ship the following business day. If you need an order rushed, please contact our customer service department right away so we can work to find the best solution.

 

When Will My Order Arrive
We are unable to determine when your order will arrive at your place of business or home.  For residential delivery is usually between 10:00am and 8:00pm while business is between 10:00am and 5:00pm. Please contact your shipping carrier for more detailed information. 

 

Damaged Products
While it's not ideal, we understand that orders sometimes get damaged in shipping. If your order arrives damaged to the point that the products are unable to be used, please contact our customer service department right away. We will ask you to provide photos of the damaged packaging and we will reship your order. You do not have to worry about filing a claim with the carrier - we handle all of that for you. 

 

Lost Shipments
If your order has been marked as delivered and you did not receive your package please contact our customer support department for further support. We have a couple tools we can use to verify that the order was indeed shipped to the address provided. From there we will take the necessary steps to locate your package with the carrier. 

 

Missing or Incorrect Items
If you happen to receive your order and it is either incorrect or missing items please call our customer service department right away. 

           Wrong Items Sent: We may request photos and require you to send back the incorrect products but will ship out the correct products right away.

           Missing Items: If you are missing products we will verify the weight with FedEx (they weigh each package) to determine and verify that the weight is short that amount.  If the weight matches what should be in the order we will work with you 1:1 to come to a solution.  

 

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