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Shipping
When will my order ship?
Orders will ship within 1-4* business days of the purchase date unless otherwise stated. All orders placed with Express Shipping before 12:00pm EST will ship the same business day. Any orders placed with Express Shipping after 12:00pm EST will ship the following business day. If you need an order rushed, please contact our customer service department right away so we can work to find the best solution.
*Please note that higher order volumes create longer processing times. Processing time may vary during the holiday season. Need your order in a hurry? We recommend selecting EXPRESS shipping during checkout.
When will my order arrive?
We are unable to determine the exact time your order will arrive at your home or business. Residential deliveries typically occur between 10:00am & 8:00pm, while business deliveries are made between 10:00am to 5:00pm. For the most accurate tracking updates, please contact the shipping carrier directly.
Do you offer free shipping?
In effort of keeping our price points affordable, we are unable to provide free or discounted shipping. Shipping costs are determined by the carrier that you select at checkout & are calculated based on shipping distance, speed & package weight. We recommend that you add your desired items to your shopping cart along with your shipping address to calculate your exact shipping costs.
PRO TIP: Keeping your order under 50 lbs should help reduce the cost of shipping.
Do you ship internationally?
We ship all over the world from our HQ in Pittsburgh, PA, USA but please note international shipping can be expensive. We suggest putting your desired items in your cart & adding your shipping address to calculate your exact shipping costs! Keeping your order under 50 lbs should help with the shipping costs.
I'm local, can I pick up my order?
We offer FREE customer pickups at our Pittsburgh, PA area warehouse (1101 Russellton Rd. Pittsburgh, PA 15024) for orders over $100. Simply select "customer pickup" as your shipping option during checkout & wait for the email notification that your order is ready! Upon arriving at our facility, please pull all the way behind our building & call 724.274.6314 to notify our team that you have arrived for customer pick up!
My order arrived damaged:
We work hard to prevent this, but sometimes orders can get damaged in transit. If your order arrives damaged to the point that the products cannot be used, please contact customer service right away. We will ask you to provide photos of the damaged packaging so we can review the issue & provide a resolution.
Please note, if your chocolate or compound arrives a little soft, stuck together or fully melted (which is common during hot months), they are still completely safe to use & will perform just as intended once remelted. We do not consider this to be damaged & cannot refund for product that melts in transit. Learn more!
My order says delivered, but I have not received it:
If your tracking indicates that your order has been delivered but you did not receive your package, please contact customer service with your order number so we can verify your shipping address & work with the carrier to locate your package.
I'm missing items / received incorrect items in my order:
If your order arrives with missing items or incorrect products, please contact customer service right away.
Wrong Items Sent: We may request photos & ask you to return the incorrect products. Once reviewed, we will ship the correct items to you right away.
Missing Items: If items are missing, we will verify the weight of your package with the carrier. If the weight confirms a shortage, we will replace or refund the missing products.